Refund policy
Return Policy for Plentitude Perfume
At Plentitude, we are dedicated to delivering premium-quality herbal fragrances. Our return policy ensures transparency and fairness for both our customers and business. Please review the terms carefully before initiating a return.
Eligibility for Returns
- Unopened Products: Returns are only accepted for unopened and unused products in their original packaging. The product must remain in its original condition to qualify for a refund or exchange.
- Timeframe: Returns must be initiated within 7 days of receiving the product.
Non-Returnable Items
- Opened or Used Products: Due to hygiene and quality standards, opened or used products, including full-size perfumes, are non-returnable and non-refundable.
Free Sample Policy and Deduction Clause
We offer a unique free sample policy with every purchase to let you experience our fragrances before using the full-size product.
- If the free samples included in your order are opened or used, the cost of the samples (₹[insert cost per sample]) will be deducted from your refund amount. This ensures fairness and prevents misuse of our free sample program.
Return Process
- Initiate a Return: Contact our customer support team at [insert email or contact form link] to request a return.
- Verification: Provide your order number, proof of purchase, and details about the unopened product(s).
- Approval & Return Instructions: Once approved, you’ll receive instructions to ship the product back to us.
Refunds
- Refunds will be processed within 7-10 business days after the returned product is received and inspected.
- The cost of opened/used samples (if applicable) and shipping fees are non-refundable.
Damaged or Defective Products
If you receive a damaged or defective product, notify us within 48 hours of delivery. Upon verification, we will provide a replacement or a full refund for the damaged product.